Housing Navigator


The Housing Navigator ensures that people experiencing a housing crisis are quickly identified, assessed, referred, and connected to appropriate housing resources. Under the direction of the CAP/EAS Assistant Director, Housing Navigators work closely with the Coordinated Entry team and community providers in Ocean County to further develop and improve the system for households to access shelter and other immediate housing crisis resources in the region.


  • Participate in Housing Services team discussions regarding areas of service development
  • Promote understanding and development of the skills necessary to work with individuals experiencing a housing crisis, issues of poverty, and inequity
  • Maintain working knowledge and understanding of the Homeless Management Information System (HMIS) and expectations for Coordinated Entry
  • Ensure knowledge of broader housing services workflow and the intersection of roles within the structure of Coordinated Entry
  • Conduct regular Coordinated Entry staff meetings and Homeless Prevention and Assistance Coalition (HPAC) meetings
  • Proficient ability to generate reports from the HMIS system
  • Ensure accurate and complete information is entered in HMIS
  • Ensure that referrals are provided assistance based on the Assessment Tool score
  • Track any other service information as requested
  • Provide client and program information as needed
  • Demonstrate an understanding of Coordinated Entry data/reports
  • Drive to destinations as required; document and report mileage according to agency procedures, so that services can be provided promptly; comply with agency vehicle policy at all times.
  • Perform all job functions in cooperation with the supervisor, other staff, and other providers involved in the service effort, including sharing information regarding all important interventions.
  • Participate in staff meetings and attend other meetings, as assigned.
  • Attend and complete training as assigned and promptly.
  • Participate in promoting a safe, healthy, and clean working environment at all times consistent with applicable laws, industry standards, and the agency’s own Health and Safety Program.
  • Through daily efforts and presentations, promote an atmosphere of dignity and respect in line with the Affordable Housing Alliance’s mission, philosophy, policies, and procedures.
  • Perform other related duties, responsibilities, and special projects as assigned.


  • High School Diploma or equivalent with experience working with the homeless population
  • Attention to detail and strong organizational skills
  • Strong proficiency in Microsoft Office applications including Word, Excel, and PowerPoint
  • Ability to analyze and exercise sound judgment
  • Ability to relate to people of different economic and ethnic backgrounds
  • Ability to balance a variety of perspectives within a politically sensitive environment
  • Experience and knowledge of the challenges and barriers that homeless people face are preferred
  • Local and statewide travel is required; candidates must have a driver’s license and the use of a car during work hours
  • If required to drive an agency vehicle, an NJ driver’s license in good standing with no more than six (6) points

Hours/FLSA Status: 40 hours per week/Non-exempt

All employees must submit criminal, driving, and personal reference checks as appropriate to their position.

Equal Opportunity Employer/EEOC

To apply, please visit our online hiring portal: AffordableHousingAllianceInc.appone.comCircular AHA Logo

The Affordable Housing Alliance pursues a diverse and inclusive workforce. Applicants and employees shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, mental or physical disability, genetic information, creed, sexual orientation, nationality, income, gender (including pregnancy and gender expression) identity, color, marital status, veteran status, medical condition, ancestry, or any other classification protected by federal, state, or local law or ordinance.