Intake Processor – Utilities


Under the direction of the Utility Assistance Director, this position will be responsible for the following:

Duties and Responsibilities:

  • Work in a fast-paced environment as the first contact to respond to and assist clients in need.
  • Utilize multitasking skills to respond to clients calling, emailing, and walking in for assistance.
  • Demonstrate empathy, patience, and professionalism while reviewing program requirements to help clients determine eligibility for programs.
  • Receive and file (or scan and file) documents received by mail or fax from clients.
  • Utilizing two different systems (one for each program), enter initial intake information for clients indicating documents received and then file the documents either electronically or paper filing system.
  • Demonstrate a strong sense of teamwork and effective communication skills essential to contribute to a positive work environment.
  • Opportunity to attend occasional community outreach events promoting assistance programs.


  • Strong interpersonal skills to communicate with clients, some of whom may be in crisis.  Ability to listen respectfully and demonstrate empathy.
  • Ability to be flexible and work with others, strong organizational skills
  • High School Diploma
  • Bi-Lingual Spanish is a plus
  • 1 to 2 years of experience preferred in providing intake and referral services, community outreach, or other related social service experiences
  • Computer proficiency, experience with data entry, and ability to learn new systems.
  • All employees are required to submit to criminal, drug test, driving, and personal reference checks as appropriate to their position.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift 15 pounds at times

Hours:  Full time; hourly-35 hours/week; non-exempt

We offer:  Medical and dental coverage after 90 days of employment, paid vacation, paid sick time, holiday pay, 401(k), and tuition reimbursement.

All employees are required to submit criminal, driving, and personal reference checks as appropriate to their position.

Equal Opportunity Employer/EEOC

To apply, please visit our online hiring portal:

Circular AHA LogoThe Affordable Housing Alliance pursues a diverse and inclusive workforce. Applicants and employees shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, mental or physical disability, sexual orientation, income, gender (including pregnancy and gender expression) identity, color, marital status, veteran status, medical condition, or any other classification protected by federal, state, or local law or ordinance.