Re-Housing Specialist

This document is intended to describe the general duties required for this position. It is not intended to serve as an exhaustive list of duties, skills, and responsibilities.

JOB SUMMARY:

The Re-Housing Specialist will be responsible for assisting homeless individuals with locating housing and completing various applications for supportive services and rental assistance. The Specialist will be tasked with working quickly and independently within a brief period to provide services and advocate for client needs. The Specialist must relay the compassion, respect, and concern that the agency expects as each client is assisted through the application and referral process necessary to assist them in moving towards greater self-sustainability. This position is a public-facing advocate whose purpose is to deliver case management and referral services within a housing-first context.

ESSENTIAL FUNCTIONS/DUTIES:

• Develop community relationships with landlords, real estate agencies, and city affordable housing agencies.
• Assess referred and shelter clients for program appropriateness.
• Promptly complete all data entry across all agency databases, maintain detailed case notes, maintain file organization, close files promptly, and ensure that all documents are scanned into the agency databases.
• Provide necessary documentation for all requested funds such as security deposits, utility bills, and other initial move-in costs.
• Create individualized treatment plans for clients post-placement.
• Participate in weekly team meetings
• Create a personalized action plan for each client to maintain housing stability.
• Monitor client progress to determine continued financial assistance.
• Participate in county rehousing meetings to review open cases.
• Create and maintain relationships with county nonprofits to assist in procuring donations and funds to aid clients with furniture and household item needs.
• Sustain a high level of consumer and customer satisfaction.
• Ensure all services comply with all licensing, regulatory, accreditation, and Affordable Housing Alliance policies and procedures.
• Respond promptly to all consumer and customer questions, concerns, and complaints.
• Input data into additional databases as required by funders; maintain accurate records and comply with all reporting procedures as required by various grant funders; provide client reports as requested, running and correcting system errors every month or as requested by supervisory staff.
• Attend staff meetings, agency in-service, and participate in required certification training programs as requested by the supervisor.
• Performs any other duties as requested by the supervisor.

QUALIFICATIONS/EDUCATION

• Four (4) years of job-related experience creating client action plans.
• High School Diploma/GED.
• BS/BA in human services or Associates Degree preferred.
• Effective verbal and written communication skills.
• Comfortable with public speaking and presenting.
• Able to work some nights and weekends.
• Must have the capacity to deal with diverse clients with various levels of needs.
• Strong Computer skills (Word, Excel, e-mail, etc.).
• Individuals with lived experience of homelessness are encouraged to apply.
• Being bilingual is a plus.

To apply, please visit our online hiring portal: AffordableHousingAllianceInc.appone.com

Equal Opportunity Employer/EEOC

The Affordable Housing Alliance pursues a diverse and inclusive workforce. Applicants and employees shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, mental or physical disability, genetic information, creed, sexual orientation, nationality, income, gender (including pregnancy and gender expression) identity, color, marital status, veteran status, medical condition, ancestry, or any other classification protected by federal, state, or local law or ordinance.