The Housing Navigator ensures that people experiencing a housing crisis are quickly identified, assessed, referred, and connected to appropriate housing resources. Under the direction of the CAP/EAS Assistant Director, Housing Navigators work closely with the Coordinated Entry team and community providers in Ocean County to further develop and improve the system for households to access shelter and other immediate housing crisis resources in the region.
- Develop community relationships with landlords, real estate agencies, and city affordable housing agencies.
- Assess referred and shelter clients for program appropriateness.
- Promptly complete all data entry across all agency databases, maintain detailed case notes, maintain file organization, close files promptly and ensure that all documents are scanned into the agency databases.
- Provide necessary documentation for all requested funds such as security deposits, utility bills, and other initial move-in costs.
- Create individualized treatment plans for clients post-placement.
- Participate in weekly team meetings
- Create a Personalized treatment plan for each client.
- Monitor client progress to determine continued financial assistance.
- Participate in county rehousing meetings to review open cases.
- Create and maintain relationships with county nonprofits to assist in procuring donations and funds to aid clients with the furniture and household item needs.
- Sustain a high level of consumer and customer satisfaction.
- Ensure all services comply with all licensing, regulatory, accreditation, and Affordable Housing Alliance policies and procedures.
- Respond promptly to all consumer and customer questions, concerns, and complaints.
- Input data into additional databases as required by funders; maintain accurate records and comply with all reporting procedures as required by various grant funders; provide client reports as requested, running and correcting system errors monthly or as requested by supervisory staff.
- Attend staff meetings, and agency in-service and participate in required certification training programs as requested by the supervisor.
- Performs any other duties as requested by the supervisor.
- BS/BA in human services or an Associates Degree with 4 years of job-related experience creating client treatment plans.
Hours/FLSA Status: 40 hours per week/Non-exempt
All employees must submit criminal, driving, and personal reference checks as appropriate to their position.
Equal Opportunity Employer/EEOC
To apply, please visit our online hiring portal: AffordableHousingAllianceInc.appone.com
The Affordable Housing Alliance pursues a diverse and inclusive workforce. Applicants and employees shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, mental or physical disability, genetic information, creed, sexual orientation, nationality, income, gender (including pregnancy and gender expression) identity, color, marital status, veteran status, medical condition, ancestry, or any other classification protected by federal, state, or local law or ordinance.