This document is intended to describe the general duties required for this position. It is not intended to serve as an exhaustive list of duties, skills, and responsibilities.
The Utility Intake Specialist provides initial contact to clients seeking utility assistance. The Intake Specialist fields phone calls, email applications, and in-person requests. This position generates client files and secures all supporting documents to ensure the applications may be reviewed and processed. The Intake Specialist updates the database regularly and timely during the application process.
• Work in a fast-paced environment as the first contact to respond to and assist clients in need.
• Utilize multitasking skills to respond to clients calling, emailing, and walking in for assistance.
• Demonstrate empathy, patience, and professionalism while reviewing program requirements to help clients determine eligibility for programs.
• Receive and file (or scan and file) documents received by mail or fax from clients.
• Utilizing two different systems (one per program), enter initial intake information for clients indicating documents received and then file documents either electronically or paper filing system.
• Demonstrate a strong sense of teamwork and effective communication skills essential to contribute to a positive work environment.
• Opportunity to attend occasional community outreach events promoting assistance programs.
• Other duties as assigned and necessary for the administrative functioning of the department
• High School Diploma
• Bi-Lingual Spanish a plus
• One to 2 years of experience preferred in providing intake and referral services, community outreach, or other related social service experiences.
• Strong interpersonal skills to communicate with clients, some of whom may be in crisis. Ability to listen respectfully and demonstrate empathy.
• Computer proficiency, experience with data entry, and ability to learn new systems.
• Attention to detail and ability to maintain confidential information.
Equal Opportunity Employer/EEOC
The Affordable Housing Alliance pursues a diverse and inclusive workforce. Applicants and employees shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, mental or physical disability, genetic information, creed, sexual orientation, nationality, income, gender (including pregnancy and gender expression) identity, color, marital status, veteran status, medical condition, ancestry, or any other classification protected by federal, state, or local law or ordinance.